Shipping and Delivery policy

At Darzigiri, we continuously strive to make online shopping a delightful experience for you. 

• We accept worldwide orders with an exception of a few places where our shipping partners may not deliver. Please check the eligibility for shipping in your country/area at the checkout. 

• All our orders are processed from our manufacturing unit in Seoni, Madhya pradesh.

• The deliveries will be dispatched to the shipping address recorded at the time of order checkout.

• COD orders can be cancelled within 24 hours of placing the order. However, cancellation directly through the website is not possible. Please call us on 7000133737, or write to us at support@darzigiri.com to request the cancellation. 

• For domestic orders, we accept all major debit & credit cards, net banking options as well as payments through recognized eWallets and UPI. 

• For domestic orders, we also offer a Cash on Delivery (COD) payment option However, COD is available in selected pin codes within India that can be checked during checkout. Please note that we offer the Cash on Delivery option for the maximum of ₹10,000 total order value.

• For all International transactions, we only accept prepaid orders. We accept payment via major credit cards including Mastercard, American Express, and Visa. The payments can also be made via secured payment gateways like PayPal and PayU.

• In case of any credit notes issued for returns/exchanges must be used all at once within 90 days of receipt of the credit note via email. Please note that the credit note is only applicable for use on our official website.

It is our sincere endeavour to offer you quick and hassle-free delivery. We partner with registered and trusted courier partners to ship your orders within India as well as overseas. Shipping timelines, however, may vary for varied products. Please refer to the product descriptions page to check each product’s estimated delivery time. 

• We provide free shipping within India for all Prepaid & Cash on Delivery (COD) orders. 

• For international orders, the shipping fee is based on the total weight of the parcel that is calculated at the end of the order checkout. Please note that the weight for international shipping is charged per 500 gms, i.e. in case, the accumulated parcel weight is 1.25 gms, the shipping will be charged for 1.5 gms.

• In International orders, the duties & taxes if any, are not included in your order. They are applicable over and above the shipping charges paid at checkout. 

• It is important to note that many countries charge import duties on shipped items that are levied at the time of port entry. The charges greatly differ based on the type of products imported and the destination country’s import duty policies. We bear no control over these charges and cannot estimate their cost, hence, if you, too, are unsure, we would highly recommend you to avail full information via your local customs office for duties and taxes if any before you place an order. 

• Customers are liable to pay the applicable charges directly to the shipping/courier agency at the time of delivery. In case, the customer refuses or does not pay for these charges in any circumstances or does not accept the delivery, no refunds will be entertained from our end.

• We strive to dispatch all domestic orders within 2-5 days of order confirmation.

• International orders are also dispatched within 7-10 days of order confirmation.

• After the order confirmation, the customer receives a unique tracking identity number on their registered email & mobile number via SMS. The customer can track the status of the order delivery on the courier partner’s official website using the tracking number.

• We partner with third-party courier/shipment agencies to deliver your orders. Hence, we request you to properly check the package and make a video while receiving the package and unboxing the shipment so that in case of any issues related to parcel damages, missing items, etc., we can use the video recording as proof to settle the disputes.

• In case, there is a 10-15 day delay in order dispatch due to any unforeseen circumstances, our team will inform the customers.

• As mentioned, we try to process the orders quickly so that they can reach you in time, there may be certain delays in deliveries that are out of our control. Such unavoidable delays may be a result of:

• Political unrest in the area/country like strikes, Govt. directed lockdowns, city/state/countrywide activity shut-downs (bandhs), etc.

• Poor weather conditions like excessive rainfall, severe air pollution, etc., 

• Natural disasters like floods, earthquakes, etc.

• Other unforeseen circumstances.

• Kindly note that Saturdays, Sundays, and Public/Gazetted Holidays are not set as working days for standard deliveries.

• Prepaid orders, once placed can be cancelled within 24 hours and the amount will be refunded within 48 to 72 hours. If an order is cancelled after the dispatch then the order will be cancelled but a credit note of the same amount will be issued. 

• COD orders can be cancelled within 24 hours of placing the order. However, cancellation directly through the website is not possible. Please call us on 7000133737, or write to us at support@darzigiri.com to request the cancellation. 

The Darzigiri team reserves the right to cancel and/or not accept certain orders due to various reasons. 

• Cancellation or non-acceptance of customer orders may be for reasons including but not limited to; faulty product listing/pricing, availability of the product/raw materials to make the product, and detection of any payment-related issues that may also involve any anticipated fraudulent practices. 

• We reserve the right in our sole and absolute discretion to refuse to accept or cancel any order for any reason mentioned above or otherwise. 

• In some situations of unusual activity, we may demand additional verification or information prior to accepting customer orders. We may contact the customer via registered email Id or contact number for the same. 

• We duly inform the customer about the partial or complete cancellation of their order via their registered contact details with us.

• In case of cancellation of prepaid orders from our end wherein the customer has been charged the order amount, we reverse back the charged amount to the customer in their registered bank account. 

• While placing the order, the customer agrees to accept Darzigiri decision regarding the cancellation as final and does not dispute it under any circumstances.